How pet parents opt in to text messages from their veterinary practice, sent through Fetcher.
Last updated: September 3, 2026
Pet parents opt in on a web form, never by keyword. When you book a visit through your veterinary practice's online booking page, or create a Fetcher pet-parent account, you enter your mobile number and see a separate "Text me about my visits" checkbox. The box is unchecked by default and is optional: leaving it unchecked never blocks your booking or account. Only ticking it gives consent, and we record the date and time you did.
This is the exact disclosure shown next to the checkbox:
☐ Text me about my visits (optional). By checking this box, I agree to receive appointment and visit text messages (booking confirmations, reminders, "vet on the way" updates, follow-ups) from [your veterinary practice] sent through Fetcher at the phone number above. Consent is not a condition of purchase. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Terms of service · Privacy policy
Screenshot of the live booking form: fetcher.vet/sms-consent.png. Screenshot of the pet-parent sign-up: fetcher.vet/sms-consent-signup.png.
Booking confirmation: "Sunny Paws Veterinary: your appointment is booked. Open it in the Fetcher Pet Parent app - no password needed: https://app.fetcher.vet/a/xyz Reply STOP to opt out, HELP for help."
Vet on the way: "Hi Jane, Dr. Smith is on the way to see Pepper! Track their arrival: https://app.fetcher.vet/t/xyz Reply STOP to opt out, HELP for help."
Message frequency varies. Messages are tied to your appointments and visits: booking confirmations, reminders, arrival updates, and follow-ups from your veterinary practice.
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Consent to receive text messages is not a condition of any purchase or service.
Reply HELP to any message for help, or contact us at info@fetcher.vet. Reply STOP at any time to opt out; you will receive one final message confirming you have been unsubscribed, and no further messages will be sent unless you opt in again.
Text messaging through Fetcher is covered by our Terms of service and Privacy policy.
