How Fetcher handles practice, pet parent, and patient information.
Last updated: September 3, 2026
Fetcher is a practice platform for mobile and in-home veterinarians, built and funded by Angel Paw. This policy explains what information the platform handles, why, and the choices you have. It applies to this website, the Fetcher application, and the pet parent portal and apps.
We use information to operate the platform: scheduling, routing, notifications, records, invoicing, and support; to keep the service secure and prevent abuse; and to improve the product using aggregated, de-identified data. We do not sell personal data, and clinical records are never used for advertising.
Information is shared only to run the service you asked for: payment processing partners, communication delivery providers, mapping and calendar services, accounting systems a practice connects, and Angel Paw when an aftercare order is created. Each provider handles data under its own safeguards and only for the service it performs. Mobile opt-in data and consent for text messaging are not shared with third parties or affiliates for their own marketing or promotional purposes. We also disclose information when the law requires it.
Fetcher's position is that families should control their pet's health records. Pet parents can see their pet's data in the Fetcher app and portal and decide who gets access. See our Data ownership page for the full picture.
Data is encrypted in transit, access is role-based, and activity on sensitive records is logged. We keep records for as long as an account is active or as the law requires for veterinary and controlled substance records, then delete or de-identify them.
Practices can export their records at any time. Pet parents can manage notification preferences from any message they receive. For access, correction, export, or deletion requests, contact us and we will respond promptly.
If you tick the optional "Text me about my visits" box on a practice's online booking form or when creating a pet-parent account, we send you appointment and visit text messages (booking confirmations, reminders, "vet on the way" updates, follow-ups) on behalf of your veterinary practice. Consent is not a condition of purchase. Message frequency varies and message and data rates may apply. Reply STOP to any message to opt out and HELP for help. We keep a record of when you gave consent. Your mobile number and your SMS consent are never sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. Numbers are shared only with the messaging carrier and platform providers needed to deliver the messages you asked for.
Questions about this policy: info@angelpaw.com.