Privacy policy.

Last updated: October 9, 2026

Who we are

Fetcher is a practice platform for mobile and in-home veterinarians, built and funded by Angel Paw. This policy explains what information the platform handles, why, and the choices you have. It applies to this website, the Fetcher application, and the pet parent portal and apps.

What we collect

• Practice and account information — names, contact details, office locations, and staff roles that a practice sets up in Fetcher.
• Client and patient records — information practices and pet parents enter to run visits: pet parent contact details, pet information, appointment details, stories, notes, and medical records.
• Payment information — payments are processed by dedicated payment partners; Fetcher stores transaction records, not full card numbers.
• Communications — messages, notifications, and call or text delivery records sent through the platform.
• Usage and technical data — log, device, and diagnostic information that keeps the service secure and working.

How we use information

We use information to operate the platform: scheduling, routing, notifications, records, invoicing, and support; to keep the service secure and prevent abuse; and to improve the product using aggregated, de-identified data. We do not sell personal data, and clinical records are never used for advertising.

When information is shared

Information is shared only to run the service you asked for: payment processing partners, communication delivery providers, mapping and calendar services, accounting systems a practice connects, and Angel Paw when an aftercare order is created. Each provider handles data under its own safeguards and only for the service it performs. Mobile opt-in data and consent for text messaging are not shared with third parties or affiliates for their own marketing or promotional purposes. We also disclose information when the law requires it.

Pet parent records

Fetcher's position is that families should control their pet's health records. Pet parents can see their pet's data in the Fetcher app and portal and decide who gets access. See our Data ownership page for the full picture.

Security and retention

Data is encrypted in transit, access is role-based, and activity on sensitive records is logged. We keep records for as long as an account is active or as the law requires for veterinary and controlled substance records, then delete or de-identify them.

Your choices

Practices can export their records at any time. Pet parents can manage notification preferences from any message they receive. For access, correction, export, or deletion requests, contact us and we will respond promptly.

Website privacy choices

On this marketing website, the privacy popup lets you choose whether to load optional Google Fonts. Before you choose, or when you select “Use necessary only,” the site uses system fonts without contacting Google Fonts. The site does not use analytics or advertising trackers.

After you make an explicit choice, we use necessary browser local storage (fetcher.privacy.v1) to remember that choice for 180 days. The record contains your font preference, a version, and the time you saved it; it is not used for tracking. If browser storage is unavailable, your choice applies to the current page and you may be asked again on another page or visit.

If you accept optional fonts, your browser requests typefaces from Google, which receives connection information such as your IP address. Use the Privacy choices link in the footer to change your choice at any time. Turning fonts off stops their use and further optional loading; it cannot undo requests already sent or erase Google's records or your browser's cache. With JavaScript disabled, the website uses system fonts and does not load Google Fonts.

These website preferences do not change your Fetcher account, notification preferences, or SMS consent. Links to the Fetcher application, booking tools, and other websites open separate services with their own privacy practices.

Text messaging (SMS)

If you tick the optional "Text me about my visits" box on a practice's online booking form or when creating a pet-parent account, we send you appointment and visit text messages (booking confirmations, reminders, "vet on the way" updates, follow-ups) on behalf of your veterinary practice. Consent is not a condition of purchase. Message frequency varies and message and data rates may apply. Reply STOP to any message to opt out and HELP for help. We keep a record of when you gave consent. Your mobile number and your SMS consent are never sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. Numbers are shared only with the messaging carrier and platform providers needed to deliver the messages you asked for.

Contact

Questions about this policy: info@angelpaw.com.